Remedy Integration - Common Operations

This section want to give create ticket operation / step

CREATE TICKET

Will let you create a ticket on a particular form of the Remedy Server with the fields you has populated.

// creates entry
Entry entry = (Entry)entryFactory.newInstance();

// populates context into the entry - from last posting (Create Context)
entry.setContext( context );

// set the name of the form name
entry.setSchemaID( new NameID( ARS_FORMNAME ) );

// This is an array of EntryItem, which contains the number of
// fields to store to Remedy. Assume there are only two fields.
EntryItem[] entryItems=new EntryItem[2];

// assumes the field ID is 100 for this field.
entryItems[0] = new EntryItem(new FieldID(100), new Value (“some value”));

// assumes the field ID is 2 for this field.
entryItems[1] = new EntryItem(new FieldID(2), new Value(“test value”));

// set the entry items to the entry.
entry.setEntryItems( entryItems );

// creates the ticket in remedy
entry.create();

// releases memory used by this entry.
entryFactory.releaseInstance( entry );

I hope this serves like a beginners remedy integration tutorial, next post will be on update and retreive tickets.