Remedy Integration - Common Operations

You can call it step 1 of remedy integration with your application (using Java API, C, .NET API's are also avaiable)

CREATING CONTEXT

This operation / step is to set a context which consists of server ip, port number, user name, password and so on. Fill in the details accordingly

// Remedy Server IP
public static String ARS_SERVER = "";

// Remedy Port Number
public static int ARS_PORT = "";

// Remedy RPC number, usually 0
public statis int ARS_RPC = "";

// Remedy Language, usually blank
public static String ARS_LANGUAGE = “”;

// Remedy Form Name
public static String ARS_FORMNAME =”SAMPLE_JOE_FORM”;

// Remedy User ID
public static String ARS_USER = “joelj”;

// Remedy User Password
public static String ARS_PASSWORD = “mypass”;

ARServer context = new ARServerUser(ARS_USER, ARS_PASSWORD, ARS_LANGUAGE, ARS_SERVER);

Util.ARSetServerPort(context, new NameID(context.getServer()), ARS_PORT, ARS_RPC);

Following posts will talk about Creating, Updating and Retreiving remedy tickets.

Make sure you create a sample form in your (dev) remedy server to play around.